Nobin Restaurant

The Nobin (through Deliveroo) unfortunately failed on the holy trinity of service for all restaurants:

> Our order was 1 hour 15 minutes late

> Food was barely warm

>  And items were missing!

Apparently, the restaurant had delivery driver issues that night however from ordering at 19:10 and receiving the order (well most of it) at 21:35 it left a sour taste.

In fairness Fardin did try to communicate the problem proactively, but a call 25 minutes AFTER we were meant to receive the food was not the best start.

Throughout the stories about what was happening seemed to get muddled over time so I will put it down they were very busy, and we were paying for it.

Never usually leave 1/5 reviews but after taking the time to very rationally explain the next day how bad the service was, I was offered:

"Next time you order we will throw in some poppadom’s and chutney...."

Unfortunately, there will not be a next time which is a shame as this could have been a positive review!

I'm not normally one for complaining but on this occasion I feel like I have to. I placed an order at the weekend through Just Eat (my 1st time using this method) and was informed that the estimated delivery time was 8pm, okay a 90 min wait which I could just about live with. As it turned out we waited 2 hours which I find totally unacceptable, the restaurant is a mile and a half away from where I live. When the meal arrived it was missing the onion Bhajis that we ordered. Rang the restaurant and was told we could knock it off our next meal, err I don't think so. I stated we wanted them with our meal but apparently they were very busy and would deliver them as soon as possible, I'm still waiting 2 days later. Thinking things couldn't get any worse we plated our meals, well things did. The garlic supreme I ordered was supposed to have "extensive use of garlic".....hmm, I think the chef, and I use the word chef loosely, forgot to add the garlic and the meal was not a good experience. My wife had a rogan josh, well a child's sized portion anyway as the carton was only two thirds full at best. We also ordered a garlic nan and a peshwari nan, both which were so bland we thought they were just plain nan's. A nightmare experience which spoilt our night, we won't ever use the Nobin again, there are far superior restaurants in the area with better customer service. If I could have given no stars I would have done so.