Aqua Kyoto

Really disappointing experience. My company have used this place for Christmas parties so I took my wife along. I will advise my company not use this place again. Expected to pay for a lovely night for my wife after all her hard work looking after our children and not being able to go out for a few years on our anniversary. Was insulted by the Italian waiters, threatened to be kicked out, asked to move to the bar. Food was severely overrated. The steak was smothered in sweet sauce and we were expected to pay when we didn't even eat it because it was inedible! I was even accused of eating my steak when I only took a few bites! Aggressive arrogant staff, fake welcoming atmosphere and bad customer service. While my wife was in the female toilets, there was a creepy guy lurking there who she asked to kindly leave and he refused. My wife has already made a review and we were contacted by the restaurant, we requested a full refund but they never got back to us. I could suggest that they have monetary flow problems hence why they couldn't afford to refund us. ROGUE RESTAURANT! TOURIST TRAP! NOT MICHELIN APPROVED BUT THEY DO HAVE MICHELIN PRICES! DO NOT GO!! All our reviews have gone to the relevant critics and review websites.

Really heartbroken. It was mine and my husbands anniversary yesterday and we managed to book a nanny for our two babies after not being able to go out on a date for 3 years. The bill cost us around 400 pounds and I spent a further 300 on my outfit for this night. In the end we felt insulted and let down. So much for having a tiny break from looking after the children.  I have been in tears all night and have been very upsept on my wedding anniversary. This is the last thing that I had hoped for to happen. When we received the main dish (2 miyazaki sirloin) the beef flavour and tenderness was lost in a smothering of sweet teriyaki sauce. Me and my husband requested that we had the beef returned without the sauce because we couldn't accept the overpowering sauce flavour covering such a tender steak. This is not we expected from such a misleading menu that stated the beef was "served with.." not "covered in." The suited waiter with hair refused to give us two steaks without sauce but instead give us one plate as he accused my husband of eating his steak which was untrue, my husband ate only 2 more pieces to see if he could handle the flavour, he couldnt. My husband was irritated at this accusation and this waiter was also getting very feisty and wanted to throw us out. That was the enjoyment of the evening completely over. So we were expected to pay for 2 portions when we only received one decent dish to share amongst each other. Then I decided to put my foot down and I refused to pay for 2. Another manager came over and also tried to make out the menu described what we ordered which again was untrue. He then said we could pay for one steak , but did not offer any other meal to substitute, instead asked us to leave our table for the bar because they needed our table for other people (which we reserved for ourselves and we were only there for an hour) Insult after insult for just going to their restaurant and expecting to be looked after, given their prices. Any other half decent restaurant would have returned the steaks, cooked both of them without the sauce. I honestly just want a full refund for the whole bill after such an upsetting evening. I will be wanting to send this review to Michelin and other restaurant critics for insulting me and my husband. We did not pay to get insulted, we paid to enjoy ourselves.